My Interview Went Well…But I Didn’t Get The Job

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It happens to all of us; you think you nailed your interview and you’re already thinking about resigning from your current position but then you find out that you didn’t get the job. What happened?

Man looking at tablet with disapproval.

A number of things, of course, could have happened. Here are 10 to consider:

  1. You misread the room. It’s always possible that the interview did not go as well as you thought…you may have just misread the room, come off as overly rehearsed, arrogant, or any number of things.
  2. There were a lot of well-qualified interviewees. You may, in fact, have interviewed very well—but it’s possible others did as well. Don’t be discouraged, your non-selection does not mean that you weren’t qualified.
  3. Something about the way you presented yourself was not a good match. You may have had a great interview and strong qualifications but there may have been factors (yes, let’s call them unconscious biases) that turned off your interviewers. I once had a hiring manager tell me that she wouldn’t hire someone because the interviewee came in wearing something other than navy, black, or brown!
  4. Your social media did not match the image the organization wants to project. Right or wrong, many hiring managers will check your social media. What does yours say about you?
  5. The organization already had another candidate in mind. Sometimes interviews are just proforma. Doesn’t make it right. Think about it as the organization’s version of practicing even though they’re not serious about you as a candidate. Applicants do this all the time.
  6. You didn’t close the interview, do any follow-up, etc. Hiring managers want to know that you’re interested in their job; you should close your interview appropriately and follow up (without being a nuisance).
  7. The job disappeared, got canceled, was subject to budget cuts, priorities changed, or the position suffered a similar fate.
  8. Your references were not strong enough. Most employers will contact references—even for candidates they really liked. Are your references strong enough?
  9. Your social interactions with non-interviewers (receptionist, security, etc.) were not as pleasant, warm, and/or polite as they were with the interviewers. Everybody counts! And sometimes, everyone gets a vote.
  10. Your responses did not include strong accomplishments. It’s one thing to have simpatico with your interviewers; it’s another to really back up your answers with strong examples of your success—and tie those examples to the job you’re interviewing for.

It’s That Time Again…September is Update Your Resume Month!

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You know you should keep your resume updated but do you actually do it? If not, September is the perfect time to do so. Designated “Update Your Resume Month,” you can get in the spirit by updating yours!

So, what should you do?

Here are 10 easy things for you to do:

  1. Review your existing resume; ensure that your current job is on your resume
  2. Remove jobs that are more than 10 or so years old; or at least put them in a category called Earlier Professional Experience (or something similar)
  3. Update your achievements; what have you done in your current position that had an impact on your employer? Did you save money? Increase productivity? Create a new way to do something?
  4. Add any new educational achievements; did you get a new degree? A new license of some sort? Professional certifications? Something else?
  5. Note any significant awards or industry honors. It adds to your credibility when you are recognized outside your organization.
  6. Include updated numbers. Did your staff size increase? What about your budget? Size of your territory/responsibility? Numbers help give your work context.
  7. Delete the words “responsible for;” just because you are responsible for something, it doesn’t mean you actually do it. It means that you should do it. It tells the reader nothing.
  8. Eliminate personal pronouns from your resume. Resumes should be written in first person implied—no personal pronouns. Started your sentences with active verbs (and no “s” at the end of them either!)
  9. Assess your Qualifications Statement; does it still reflect what you’re targeting? Include keywords? Make a compelling case for your candidacy? If not, tweak it.
  10. Check for typos you may have missed the last time you reviewed your resume.

Doing the above should take less than an hour. If you spend the time to keep your resume updated, you’ll be ready to go when that dream job becomes available!

You can check out some other Update You Resume Month posts from previous years below:

Social Media Scrub Checklist

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Thinking about looking for a new job? Scrub your social media first!

A checklist on a phone held by a person. Social media logos of Instagram, Facebook, LinkedIn, Google, Whatsapp, Twitter on the side that are connected.

1 – Google Yourself

If you have a common name, you will want to see what information is broadly available through a simple name search, but then also narrow it by your profession or geographic location. (For example: “Jane Jobseeker Public Relations” or “Jane Jobseeker Omaha.”)

Be sure you are logged out of your Google account before searching. Review the results on pages 1-3. Are there any links of concern to address? (Negative information about you, incorrect information, etc.)

2 – Clean Up Any Digital Dirt

If you identified any negative, false, or inaccurate information in your Google searches, take steps to try to have it removed.

  • Figure out who controls the content. (For example, if the photo you want to hide is on your Facebook profile, change the visibility settings of that photo.)
  • If the content is on a website or page you don’t control, see if there is a way to request that it be removed. If the information isn’t removed from the original source, people will still be able to see if, even if it doesn’t appear in Google’s search results. (If the content is not removed from the source, it will reappear in Google’s search results when the site is indexed again.)
  • Check on the content again later. After the webmaster has made the change to the website, the information will still show up in Google for some time until Google updates its index.

3 – Create Positive Content

One way to have better content show up in the first couple of pages of Google when you name is searched is to create new content.

Here are some ways to do that:

  • Post on blogs and news sites that appear in search results. Write constructive comments that Google can associate with your name.
  • A personal or business blog – if you are committed to it – can provide a solid online presence. If you don’t like to write, you can shoot videos and publish them on your blog.
  • Posting content on YouTube and LinkedIn will also show up prominently in search results.
  • Reviews you post on Amazon.com will also show up in your Google search results.

4 – Make Sure Your LinkedIn Profile is Complete

A “complete” profile by LinkedIn standards is more likely to appear in search results.

Make sure you have these items in your LinkedIn profile:

  • Your industry and location
  • An up-to-date current position (with a description)
  • Two past positions
  • Your education
  • At lease three skills
  • A profile photo
  • At least 50 connections

5 – Review Your Facebook Privacy Settings

Lock down your social media settings during your job search. (This will not prevent your friends from sharing a screenshot of your posts/profile, but will limit who can see your posts.)

Do these six things:

  • Set your default sharing option to Friends.
  • Change the privacy settings for your previous posts (“Limit Past Posts”) so that previous posts are set to Friends. You can override the privacy setting of any individual post on that specific post, but this will change all your past posts at once.
  • Make your Facebook Friends list private so only you (select “Only me”) or only your friends (“Friends”) can see your Friends list. You can also customize it further by choosing “Specific Friends” or “Friends Except.”
  • Customize who can see your “Intro” details (education, current city, hometown, etc.).
  • Block your profile from appearing in search engines.
  • Change your privacy settings on photo albums.

On the topic of social media, please feel free to connect with us and follow along for more resources and tips on LinkedIn, Instagram, Twitter, Facebook, TikTok and YouTube!

Thinking About Technical Qualifications (TQ)

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A woman in front of a laptop with a thought bubble filled with icons representing different qualifications like a phone, tools, envelope, and phone to represent skills.

Most postings for the Senior Executive Service (SES) include Technical Qualifications (TQ). But if you search for what they are and how to write them, there isn’t much to find. While the SES is focused on leadership, most agencies want to ensure that their selectee has some level of technical knowledge as well. The TQs are your opportunity to demonstrate your relevant technical knowledge.

Unlike your Executive Core Qualifications (ECQ) which may be used for virtually all SES positions, TQs are job specific. You will not be able to prepare them in advance or without a specific posting.

Here are some things to assist you in understanding and preparing your TQ:

  • Review the TQ before deciding to apply. If you do not have specific experience with one or more of the TQ, it may not be worth applying.
  • There is no real difference between TQ, Mandatory Technical Qualifications (MTQ), and Professional Technical Qualifications (PTQ).
  • Read the posting carefully; some agencies require 2 pages per TQ, others want only a page, while still other postings want to see evidence of the TQ in your resume. Be sure to follow instructions!
  • There is no required format for TQ. That being said, I recommend that you use the CCAR (challenge-context-actions-result) framework to provide specific examples of when you demonstrated the technical skill being assessed. Ideally, you’ll be able to provide 2 stories for each TQ.
  • When writing a TQ, focus on recency of experience. If the last time you did whatever the TQ is asking about is 20 years ago, it may not be the best posting for you.
  • Use the language of the TQ when writing your response. For example, if the TQ is, “Describe your experience that demonstrates a broad knowledge of animal diseases and epidemiology and incorporation into regulatory or industry control, eradication or safeguarding programs,” your response should include something along the lines of, “I have broad knowledge of animal diseases and epidemiology… One example which highlights my ability to incorporate my knowledge into regulatory and industry control is…”
  • You may use ECQ examples in your TQ. However, be sure to reframe your ECQ stories so that they address and use the language of the specific TQ.

What Do You Mean My ECQs Need Work?

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It is not unusual for me to get a call from recently selected Senior Executive Service (SES) candidates asking for help with their Executive Core Qualifications (ECQs). They have been told by their selecting agency that their ECQs need work before submission to the Office of Personnel Management (OPM).

Hand selecting a file among many files. Some files in background have red Xs on them.

When I read their ECQs, candidates are often surprised to hear that their ECQs need a complete overhaul before submission. How, they want to know, could they have been selected if their ECQs need as much work as I say?

Here are my thoughts:

  • If you applied internally, your agency likely already knows you.
  • The agency focused more on your Technical Qualifications (also known as Mandatory Technical Qualifications or Professional Technical Qualifications) than on your ECQs.
  • Your ECQ stories are more agency- or technically-focused and “inside baseball” so they were relatable to agency readers who were not really thinking about OPM requirements.
  • Agency reviewers were not focused on OPM requirements.

It is important to remember that your audience for your ECQs is not people who know you are or likely to be wowed by your technical brilliance. Instead, OPM reviewers, known as a Qualifications Review Board (QRB), are looking for specific examples of your leadership experience as expressed through your 10 ECQ stories. Those stories need to meet specific criteria and be told in a certain way.

As you work on your ECQs, be sure to review OPM guidance for ECQ writing. Make sure that your ECQs are written using the Challenge-Context, Actions-Results (CCAR) framework, reflect the key competencies from each ECQ, include stories from the past 10 years, and clearly demonstrate your executive (not managerial) experience.

Getting selected for an SES position is great—congratulations! Understand, however, that getting selected does not guarantee that your ECQs will pass a QRB. Make sure that you put your best ECQs forward so that you are certified by a QRB the first time.

For more information check out our SES Playlist on YouTube or learn more about our SES & ECQs services.

References On Your Resume?

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A person's hand connecting icons of people that represent References.

Instead of listing references on your resume, or even noting “references available upon request,” all job seekers should have a professional reference page to provide when asked for references. Identifying and preparing a reference page is about more than listing your supervisor—or your best friend.

Choosing References

Make sure to choose at least 5 references. Typically, employers ask for three business references. Some ask for one or two personal references, excluding family members. Prepare more professional references and choose the best for each application.

Appropriate references are usually previous bosses, supervisors, and employers or leaders of volunteer organizations with which you are affiliated. If these choices are not available, consider customers, vendors, professors, and/or professional colleagues from networking, professional, or community organizations.

Select only articulate individuals who will give a positive, professional reference. If there are doubts, it is best for you not to consider that person as a reference. If you have worked in a variety of career fields, the best strategy is to obtain references that can speak with knowledge about your performance in areas relevant to your current job search.

Preparing References

Before you add a reference to your list or use the reference in an online application, obtain the reference’s permission by emailing, telephoning, or meeting with them.

To prepare professional references, you should provide copies of your resume and a summary of your current career goals. You can email the job description of the position for which you are applying or share three to four of the most important points mentioned in the job announcement. This helps the reference understand how to describe you in terms that are relevant and specific to the goal at hand. 

Remind the reference of relevant projects or tasks in which they were both involved. Offer to answer questions or have a conversation regarding the specific qualifications relevant to the desired position. This conversation can refresh the reference’s memory of your qualifications and help you to understand what pieces of information would be most helpful in a letter of reference or when discussing you with the hiring manager.

In addition to vetting talents and skills, good references can speak with knowledge about your work ethic and personal characteristics such as integrity, honesty, dependability, punctuality, and attitude.  

Following up with References

Maintain contact and a good business rapport with your selected references. Each time you apply for a new position, the references who will be asked to speak on your behalf should be contacted and emailed the job description for the position.

Saying thank you is VERY important to the relationship with your references and to ensure they do not become disinterested in continuing to provide references for you. Do not take references for granted.

Don’t be caught off-guard. Now is the perfect time to update your references so you’re ready for that next opportunity!

For more information about References check out these blog posts:

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