Resumes

Numbers, Numbers Everywhere!

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I frequently discuss the importance of including metrics in your resume, during your interviews, in your self-assessments / accomplishment reports, and anywhere you can. People are always telling me that they don’t have these numbers or can’t remember them.

Numbers are important because they give context to your work and they prove your accomplishments. If you say that you lead a team or manage a budget or generate reports, I have no way of knowing whether that team is 2 or 200, your budget is $1 or $100M, or you generate 1 report a quarter or 1 per week. When you are in the middle of doing your job, it’s easy to forget the impact of your work. And of course readers of your resume, interviewers, etc., will not have the framework for knowing that context. It is important for you to keep track and share both the context of your work and your impact with others. One way to think about this is to answer the question, “how many, how much, and how often.”

To be more specific, here are some questions to consider to help you identify numbers to use in your career documents:

  • Size of your budget
  • Size of your team (and for those of you who are supervisors, how many direct reports, indirect reports?)
  • How large is your territory? How many states / countries do you cover?
  • How many people do you support?
  • How many projects do you oversee at one time? What is their dollar value?
  • How long are your reports? How often do you write them?
  • Are all of your team members in one place or are they geographically dispersed? And if so, over how many states / countries / time zones?
  • How much money did you save?
  • By what percentage (or number of days) did you reduce processing time?
  • How many customers do you have?
  • Can you show a “before” and “after” comparison to demonstrate your impact—and quantify it?
  • How many contracts did you approve? What was their total dollar value?
  • How much growth did you see in customers? In sales? In something else?
  • How quickly were you promoted?
  • Did you complete something ahead of schedule? If so, by how many days / months?
  • Did you bring a project in under budget? If so, by how much in dollars?
  • How many audit findings did you identify? How many did you resolve?
  • What is your response time? Does that represent an improvement?
  • Did you reduce complaints? By how much?
  • Did you increase “clicks,” engagement? Morale? Something else? Be specific.
  • Did you reduce turnover / improve retention?
  • Did you increase profits / sales revenue / donations?
  • What was the average rating of classes you taught? How many classes? How many participants?
  • Did you reduce the error rate? By how much?

You get the idea! And of course, when using numbers in your accomplishments, be sure to use actions verbs: increased, shortened, improved, reduced, generated, etc. Be sure to track your numbers throughout your career so you have them available when needed. Using numbers in your resume, during interviews, and elsewhere to tout your accomplishments and provide context to your work is a real differentiator and will make you standout.

How to Write Accomplishments & Show Your Value

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There are many people, sometimes 1,000 or more, applying for the same job. As an applicant, it is critical that you know how to differentiate yourself from others. There are lots of ways you can demonstrate your value—in a cover letter, in your resume, in your interview, and through your thank you note. No matter which way or ways you choose to show your value-add, the “how” is pretty consistent.

Follow these steps:

Track your achievements. Get in the habit of writing down (or using an electronic format) for your accomplishments throughout the year. Spend 5 minutes a week to make some notes. Not only will those notes be useful when you prepare your resume, they will be useful in writing your annual accomplishment report for your performance evaluation, preparing for interviews, etc. In that file, keep a copy of “kudos” received from customers, team members, and your boss, as well as awards and other recognition you have received.

Keep your numbers. In addition to tracking achievements, be sure to quantify those achievements. It’s one thing to say you saved money or increased productivity, using a number to describe the savings or productivity takes that achievements to a whole new level. When think about numbers, think: how many, how much, and how often.

Use strong language to describe your success.
There are lots of powerful verbs out there; use them! Some of the words you might use include:

  • Improved
  • Enhanced
  • Saved
  • Created
  • Developed
  • Reduced
  • Achieved
  • Identified

Think CCAR. CCAR (context, challenge, action, result) is a powerful way to frame your achievements and tell your story. CCAR can be used for resume accomplishments, as well as in your performance self-assessment and in interviews. Here is what it means:

Context.  Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., complexity, co-workers, members of Congress, shrinking budget, low morale, impossibly short deadlines). Make sure this is at the executive level. Think about examples where you were the initiator of an idea that had enterprise-wide impact.

Challenge.  Describe a specific problem that needed to be solved. Remember to think as holistically as possible. Think about the large-scale project/problem, if you have suitable examples.

Action.  Discuss the specific actions YOU took to address a challenge. Use “I” not “we” even if you were part of a team.

Result.  Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your work toward organizational goals. Metrics always help support your results. If your result was qualitative, how can you show it was substantial? Perhaps a quotation from an award recommendation or performance evaluation, or a comparison to a prior situation.

Here’s what it looks like in response to an interview question:

Context: “I work as an IT specialist at a small local government agency.  About a year after I started, the Director decided to update the agency’s website, my job was to test and launch the new website after it had been designed and developed.”

Challenge: “This was challenging because the website was 5 years old, used old technology, and no updates had been made since the original launch.  In addition, I was given only 2 weeks for testing and launching—there was a lot of pressure.”

Action: “I created a comprehensive testing strategy and schedule for reviewing all of the new website’s content and graphics.  I established daily check-ins with testers to ensure all timelines were met and all issues were identified and addressed.”

Result: “As a result of these efforts, I launched a new website within the timeframe allotted to update it.  Hits to the site have increased by 25% and our agency receives a lot of positive feedback on the new website. I have received requests from other local government agencies for advice on how they could update their sites.”

In an interview, using “I” is critical; if you were writing the above achievement for inclusion in your resume, it might look something like this:

In just 2 weeks [challenge], updated, tested, and launched a new website, overhauling a site [actions] that had not been updated in 5 years [challenge]. Hits to the site increased 25% within 90 days of launch [result].

Easy Resume Updates

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In honor of International Update Your Resume Month, I am focusing this month on providing tips to update your resume. If you’re ready to spend an hour or two updating your resume, here are some things you can do:

• Remove positions that are more than 10 or so years old. Most resumes these days only go back 10 years since most employers want to know what you have done recently.

• Check the length; if you’re updating a private sector resume, make sure it does not exceed 2 pages; if you’re working on your federal resume, try to keep your resume to 4-7 pages.

• Make sure your resume is full of key words that reflect the kinds of positions you are targeting. And make sure your language is up-to-date. If you are in Information Technology, don’t call it Management Information Systems, as an example.

• Modernize your font. For federal resumes, think Times New Roman or Arial; for private sector resumes, think Calibri or another sans serif font. No one should be using Courier anymore—ever!

• Make sure you have white space to make your resume easy to read. And if your federal resume still uses only one long paragraph for every job, break it up into several smaller paragraphs. It will be more visually appealing, plus easier to read.

• Change all written numbers to numerals; use $ instead of dollars, % instead of percent, and M instead of million. This will make your resume more visually appealing, take up less room, and make those numbers stand out from all of your text.

• Update your training and technical skills. If you’re still showing Windows95, and training classes from the 1990’s and the early 2000’s, it’s time to move on. You do not need every single class ever taken or every single software or other technology you ever used.

• Remove your objective and references from your resume. These are both considered old fashioned. Employers are not interested in what you want; instead they want to know what you offer. And instead of including references on your resume, you should create a reference page and bring that with you to interviews (and leave it with your interviewers).

• Eliminate the term “responsible for” from your resume. Just because you’re responsible for something doesn’t mean you did it…it just means you should have done it! Start your sentences and bullet points with verbs. And don’t put “s” on the end of those verbs—keep your verbs strong and varied!

No, You Should Not Have References on Your Resume

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You read that right, references do not belong on your resume! I know that many of us grew up learning to include “References Available Upon Request” on our resumes. Those days, however, are over. Hiring managers know that you will provide references if you are asked. Do not waste your resume “real estate” with this information (unless the job posting specifically requires that you include references—and by the way, this is not a requirement of USAJOBS).

Instead of noting references on your resume, you should have a separate reference page ready to go. Your reference page does not get submitted with your resume when you apply (unless explicitly requested); instead, you should bring your reference page with you to your interview. Then, if the hiring manager asks for references, you’ll have your reference page ready to provide.

Here’s how to put together a reference page:

• Match the formatting of your reference page to the formatting of your resume (and cover letter) in terms of font, color, and any graphics.

• Include your name and contact information (professional-sounding email address—not your work email and phone number) at the top of your reference page. You may want to include your customized LinkedIn URL and any other social media links as well.

• List 3 to 5 professional references. Each reference listing should include the reference name, their title, organization, City, ST, email, phone number, and relationship to you. You may want to consider to consider listing projects or skills that they reference can attest to.

• Make sure the first reference is the most important one. Be sure to ask permission before listing a reference. And, provide your references with a copy of your latest resume so that know what you have been doing.

• If you are including references on USAJOBS (even though they are not typically required), make sure your references are different than the supervisor names you have provided for each of your jobs.

If you are asked to provide references for a particular job, contact everyone on your reference page right away to let them know. Let your references know the name of company / organization that asked for the information, the position you are seeking, and the name, title, email address, and phone number for the person who may be calling. You should also share some of the critical challenges and responsibilities of the position so your references will be prepared to discuss specific skills, experience, and achievements from their work with you.
And, don’t forget to thank your references!

Preparing a Private Sector Resume

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If you have made a decision to leave the federal government for the private sector, you’ll need a private sector resume. A private sector or corporate resume is much different than the resumes you may be used to seeing in the federal government.

Here are some of the more significant differences:

  • Resume length – Private employers are not under the same type of obligation to review your credentials as are Federal agencies. You can be sure that a ten-page resume will quickly find its way to the nearest waste basket. Therefore, resumes should be concise; just long enough to tell your story but not too long. Two pages is the maximum for private sector resumes.
  • Level of detail – Unlike federal resumes, private sector resumes do not require the name of your supervisor, the number of hours worked per week, or the detailed descriptions typically found in federal resumes.
  • Formatting – While federal resumes are typically devoid of most formatting, private sector resumes can effectively use color and other formatting tools.
  • Applicant Tracking Software (ATS) – The vast majority of private sector companies use ATS. While there are currently more than 50 kinds of ATS in use at the present time, there are a few standard features.

In addition to the above, most private sector employers are looking to understand how you can help them—what is called your value proposition. Who are you and what do you bring to the table? The content of your resume should point to that goal. Without this focus, your resume will be mediocre at best. Great resumes are ones in which every piece of information supports your professional value. If you’ve already established your value (in writing, not just in your head), you’re prepared to write your resume. If not, you need to spend some time establishing your goals.

As you write your resume, keep your value proposition in mind. This will help you decide what to include, what to leave out and will help target your resume. You may want to write your goal on a separate piece of paper and weigh each item in your resume against your goal. If it isn’t clear how the item relates to your goal, then strongly consider eliminating it.

A resume is not a literary document, it is marketing one. The rules of grammar are different from formal writing. Complete sentences aren’t necessary. Avoid the use of “I,” as the subject of the resume is assumed to be the person named in the heading of the resume. Resumes are written in what is called “telegraphic style;” this means that articles such as “the” are typically not used. Avoid long narratives; remember that your resume may be one of the dozens, hundreds, or even thousands that are submitted to an employer.

7 Things You Can Do to Finally Get Started with LinkedIn

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LinkedIn is used more in the private sector but there are many federal agencies (the US Department of the Army is the largest LinkedIn user in the world) that won’t interview you for a job if they can’t find you on LinkedIn. Instant pass.

I often encounter federal employees that still haven’t heard of LinkedIn or who don’t have profiles; so whether you’re actively looking for a job or not, there is no excuse for not getting started.

Here are 7 quick things you can do to get going:

Create a profile and customize your LinkedIn URL. Here’s how: https://www.linkedin.com/help/linkedin/answer/87?lang=en. Having a custom URL is a great differentiator.

Include a photo. People want to know what you look like. Please make your photo professional. Your photo should show your face (rather than your whole body). No extra arms hanging over your shoulder or beer cans in your hand. And if you are transitioning from the military, your photo should be a civilian one—don’t forget to smile; you want to look approachable and friendly.

Put together a strong Headline. This is the line under your name. LinkedIn will provide a default headline (your job title) but this can (and should) be edited to be more representative of who you are. You can make this your branding statement or use it to target jobs you’re interested in. You can even separate thoughts or concepts by using symbols such as: ► or * or │ or ▪. Be sure to use symbols that are common across Word. You are allotted 120 characters for your LinkedIn Headline. Here’s my LinkedIn Headline as an example: Federal Human Resources Training & Job Search Expert. Here’s another: Program/Project Management ► Business Development ► Operations ► Aviation /Air Advisor ► Pilot ► Trainer.

Create a strong summary. You have 2000 characters to create a strong statement about who you are. Don’t just copy and paste your Skills Summary from your resume. Show some personality but be sure to include your qualifications and experience so that your profile will “pop up” in the algorithms. If you are transitioning military, be sure to translate your military experience into “civilian-speak”.

Populate the Experience section. Include your jobs from the last 10 or so years (going back 30 years not required or recommended). Again, this should not be a copy and paste of your resume. Show quantifiable results and use the key words from the industry you are targeting. And military transitioners: don’t forget to translate!!

Include skills on your LinkedIn; again, this is a great way to be seen in the algorithms. Only include skills that are associated with your target position(s). And make sure to capture them all. If you’re not sure what skills are appropriate, take a look your ideal job postings and identify the common words across them. Wordle may help: www.wordle.net.

Create connections. Reach out to people you know to up your connections. Show you’re an active user. And, when you connect with people, send them a personalized (not the default) connection request. Aim for 300+ connections.

We can fight the growth of social media, or we can use it to our advantage. LinkedIn a targeted toward professionals who want to find a way to stay in touch and keep up with colleagues and trends in their industry. Why wouldn’t you take advantage of this free, powerful tool?