Resume Writing

Writing Your ECQs—Quick Tips

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You’ve made the decision that it is time to prepare your Executive Corps Qualifications (ECQs). Where do you start?

  • Identify your achievements and match them to specific ECQs. Before deciding what story to use in which ECQ, read the ECQ definitions and put the story in the ECQ where it fits the best. All achievements must be from the past 10 years and can only be used once. Focus on YOUR accomplishments, not those of your agency or organization. You should have 10 separate achievements and achievements should be from your executive level (this is generally GS-14 and up for current federal employees; O-6 and above for military members, and comparable experience for private sector applicants).
  • Review the definition of CCAR (challenge-context-action-result) to make sure you understand it. Your ECQs must be prepared using the CCAR framework.
  • Outline your stories. ECQ reviewers are looking for challenges above and beyond your daily work; try to have at least one action for each of the ECQ’s underlying competencies; and keep in mind that all results must show that you solved the challenge.
  • Use as many metrics as you can. Throughout your narratives, be sure to include numbers of people, dollar figures, customers served, etc. And, quantitative results are always more compelling than non-quantitative ones. If you do use a qualitative result, you may want to use a quote from an award recommendation or performance evaluation. It’s not enough to just note that things are better; you need to prove it.
  • Utilize “I” throughout your narratives. Although you may have worked with a team or supervised others during the achievement, your ECQs need to focus on your personal contributions.
  • Remember your audience. While your agency may “want” you for a SES position, they can’t have you unless you are certified by a Qualifications Review Board (QRB). The QRB members who will review your ECQs if you are selected by your agency will not include anyone from your agency. That means your ECQ narratives must be understandable to those who do not know your work or your acronyms.
  • Put in the required time. Putting together a strong ECQ package takes time. The Office of Personnel Management (OPM) estimates that you should spend 40+ hours preparing the first draft of your ECQs—and another 6 months to get it right.

Ready to get started? There’s no time like the present!

How to Say It: Job Search Scripts

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Many of us know that it’s a good idea to reach out to hiring managers but aren’t sure how. Here are the basics, including a script you can use to follow up after sending a resume or completing an interview.

  • To prepare for a call to follow up after sending a resume, know the name of the person you’re calling (and how to pronounce their name). Or, if you only know the title of the person responsible for hiring, call the company’s general number and get the name (and pronunciation). PRO TIP: LinkedIn has a feature for individuals to record their names and include it on their profiles. Check to see if the individual has done that.
  • Research LinkedIn and other sites to determine if you have a connection with the person you’re contacting. If you were referred to the organization by a mutual contact, mention the person you were referred by.
  • Follow up after an interview if you haven’t heard back from the interviewer. Consider an email as your first follow-up unless the hiring manager gave you permission at the end of the interview to call OR if it’s been more than a week for private sectors jobs and two weeks for federal jobs, and you haven’t heard back.
  • If you do get in contact with the hiring manager but a decision still has not been made, ask when would be a good time to check back. PRO TIP: mark the follow up date on your calendar so you don’t forget!
  • Ask for an informational interview with someone who can help give you information about a target employer or help you network to a job.

Here is a sample script you can adapt to your circumstances:

Make the Call:

Hi! My name is (your name).

[If you have a mutual connection or were referred to the position by someone specific, mention it. For example: “Jane Jones suggested that I speak with you.” People are more likely to take the time to talk to you if you mention a mutual friend or acquaintance, so always mention the common connection.]

Do you have a minute?

[If no: “When would be a good time for me to call back?”]

I submitted (my resume/an application) for the position of (name of job) on (date).

(Provide a one- or two-sentence summary of your qualifications and what you can offer to the company in this role.)

I wanted to make sure you had everything you need from me to consider me as a candidate for this position. And I wanted to ask if you have a date when you expect to start interviewing for this role.

[If yes: Thank you. I appreciate the opportunity to talk with you today.]

[If no: Is it okay if I check back with you in a (timeframe – for example, a week)?”

Bitesize Ways to Move Your Job Search Forward

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You may have heard that looking for a new job IS a fulltime job. While I do not disagree; looking for a new job requires focus and time; there are a number of things that you can do to move your search forward.

If you’re willing to spend 5-10 minutes of your time, here are some small steps you can take to forward your job search—each of these can be accomplished in less than 10 minutes:

  • Add a recent achievement to your resume.
  • Reach out to a former colleague on LinkedIn and connect. Be sure to send a personal note with your connection request.
  • Comment or “like” a LinkedIn post—or two.
  • Identify 3 organizations you want to work for; connect on LinkedIn and / or Facebook.
  • Make a copy of your last 3 performance evaluations (so you can “mine” them later for additional accomplishments).
  • Check out free sources of information to further your job search.
  • Identify a potential mentor and reach out to them.
  • Pinpoint 1 professional skill or knowledge that you could improve; find a way to close your gap.
  • Write down 1 thing you want to accomplish professionally in the next 12 months; share that with a colleague or family member to hold yourself accountable.
  • Spend 10 minutes searching for potential jobs online. Be sure to time yourself; it’s easy to go overboard!
  • Find a career expert you like on LinkedIn; follow them.
  • Look at YouTube for a short video on an aspect of job search (interview skills, elevator pitch, preparing accomplishments, etc.)
  • Add 2 numbers to your current resume to provide better context to your work. Think about your budget, the size of your team, the number of transactions you prepare monthly, etc.; anything that you can quantify will work!

While doing any one thing will not likely result in a new job, tackling your job search in bitesize pieces will help you make progress! It’s like the old saying, “how do you eat an elephant? One bite at a time.”

10 Steps to a Successful Job Search

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Looking for a new job? If so, there are a number of things you should do before you submit your resume.

  1. Conduct informational interviews to learn about different jobs and organizations, and figure out what you want to do.
  2. Research organizations to identify those in your sweet spot—learn about their culture, mission, and values.
  3. Write a job search plan to hold yourself accountable; write down where you want to apply, how many applications you want to send out each day / week, how many people you will contact in your network each week, the time you will commit to networking each day, the resources you will use to help you prepare your career documents, etc.
  4. Once you have identified where you want to work and what you want to do, list your contacts so you can reach out to your network. Not sure you have the right contacts? There is where LinkedIn can help you see who you know who might be able to assist you.
  5. Draft your resume toward your target job(s). Make sure that your resume is appropriate for your career field, includes key words, focuses on the past 10 years, uses numbers to provide context to your work, accomplishments to demonstrate the value you have contributed to your employers, and a strong qualifications summary.
  6. Use your network to apply for positions you hear about, tweaking your resume each time to ensure it fits the specific announcement. If you can identify the hiring manager and find him/her on LinkedIn, read and respond to their posts. It’s OK to apply through job boards but do not make job boards your sole strategy.
  7. While you are waiting for responses, practice your interview skills.
  8. Follow up if you haven’t heard about your applications after 2-3 weeks.
  9. Don’t get discouraged. Job search takes time and in the current environment where many employers are still teleworking and the volume of applicants is high, it may take longer than usual to make the transition you want.
  10. Engage in self-care throughout the process. Job search is high stress. Don’t forget to do all of the things that you know you should: eat right, exercise, take breaks, engage with family and friends—and take time for yourself!

Did YOU Know September is a Great Time to Update Your Resume?

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This is a September like none other. Despite the stress of the past several months with changes to our routines, work location, and, for many of us, home schooling, we should not neglect our careers.

September is International Update Your Resume Month and a great time to think about yourself and your accomplishments over the past 12 months. For those of you who are federal employees, International Update Your Resume Month coincides with the end of the fiscal year—a perfect time for reflection and setting yourself up for future possibilities.

Even if you are not currently in the job market, you should always have an updated resume. And, for my federal readers, with the potential change of leadership at the federal level, regardless of who wins the upcoming election, you are likely to be asked for your resume.

Here are some easy ways to ensure you’re ready—regardless of what comes to pass!

  • Be sure your accomplishments are up to date. For those of you whose performance evaluation is coming due (or recently completed), use that process to reflect on your accomplishments in the past year—and add them to your resume.
  • Check for action verbs. Make sure your resume is full of action verbs. What is an action verb? Lead, create, oversee, analyze, communicate, etc. Action verbs do NOT have an “s” on the end.
  • Banish “responsible for.” Just because you’re responsible for something doesn’t mean you actually did it—it just means you should have done it!
  • Add numbers to your resume. Numbers give your work context so that readers of your resume understand the full scope of your work. If you just say that you “track a budget,” readers don’t know how large that budget is, from how many funding sources, or anything else.
  • Remove old content. Does your resume still mention MultiMate? Y2K? Hurricane Rita? Or something equally dated? The standard for resumes these days is 10 years or so. Employers want to know what you have done recently—not what you accomplished 15, 20 or even more years ago.
  • Update your professional certifications, speaking engagements, awards, and professional development. This information shows that you are active in your field and a continuous learner.

These are just some of the easy ways to update your resume, be prepared for the future, and honor International Update Your Resume Month!

Let’s Talk Cover Letters

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In the old days when resumes were mailed using the US Postal Service, the cover letter was ubiquitous and almost always started with some variation of, “enclosed please find my resume for…” Since that time, cover letters have evolved; here’s how:

  • Not every application requires a cover letter. If a job posting asks for a cover letter, then you certainly need one. Most federal applications do not require cover letters; they are typically optional. Unless required, I do not generally recommend adding a cover letter to a federal application. Cover letters are much more standard in the private sector.
  • If you do decide to prepare a cover letter, make sure the formatting, including font, margins, and any design elements, match your resume. Your documents should look like one cohesive package. This helps reinforce your brand.
  • Your cover letter should be more than just forwarding your resume. Make your opening paragraph attention getting—and use the key words of the job posting to the extent possible. Share you can add value to the organization—rather than what you want / need.
  • Include real relevant achievements. What have you done that makes you a good fit for the job? Be specific and include measurable accomplishments that relate to what the job is asking for.
  • Address your cover letter to a real person—no “To Whom it may Concern.” With all the online tools available, there is no excuse for not using an individual’s name—and be sure to spell it correctly! Don’t forget to change the name and company for different positions.
  • Keep your cover letter to one page, use personal pronouns, and include a “call to action.” Tell the reader what you want them to do—invite you for an interview? Something else? Here are 1 ideas, “I appreciate your time and consideration; please contact me at 123-456-7890 or name@mail.com to discuss what I can do for your organization.” OR “I look forward to an opportunity to meet with you to discuss…”
  • Ask a third party to review your letter before sending; you do not want your letter to include typos or other mistakes.

Again, while not all job applications require the use of a cover letter, if you do prepare one, make it worth the reader’s time!