Using the Challenge-Context-Action-Result (CCAR) Model

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If you are SES aspirational—or even if you’re not, the Challenge-Context-Action-Result (CCAR) Model should be your friend. Not only is CCAR required for the writing of Executive Core Qualifications (ECQ), it is also useful for interviewing.

Using CCAR allows you to tell your story in an interesting and compelling way. How does CCAR work? When writing your ECQ stories (or responding to interview questions), consider the following:

Challenge.

Describe a specific problem or goal. The more significant the challenges faced and overcome, the more significant the results will appear.

Context.

Talk about the individuals and groups you worked with and/or the environment in which you worked to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale). This is the background information needed to understand why your accomplishment was significant.

Action.

Discuss the specific actions you took to address a challenge. Focus on actions that showcase your ability to solve problems in the organization to which you are applying. Be sure to include multiple actions. Some people find it easier to actually list their actions (1, 2, 3, etc.; you can smooth it out when you edit). 

Result.

Give specific examples of the results of your actions. These accomplishments demonstrate the quality and effectiveness of your leadership skills. Results can be quantitative (with metrics) and/or qualitative. And of course, they need to demonstrate that you solved the problem.

Here’s what a potential CCAR outline might look like:

Achievement: Ensure 24/7 security requirements were met while complying with mandated furloughs during 2013 Sequestration.

Challenge:

  • Midway through the fiscal year, it became evident that Congress would not provide relief from the Budget Control Act of 2011, and the agency would be forced to comply with guidance requiring furloughs.
  • Available staffing did not permit the simultaneous full furlough and minimum security requirements to provide proper building security.
  • I was required to reduce labor hours by 22% over 7 weeks.

Context:

  • The Budget Control Act of 2011 required significant budget cuts to the agency for fiscal year 2013.
  • Department guidance leading into 2013 directed the agency to plan as if the cuts would not be implemented.
  • I was required to ensure 24/7/365 security for vital assets throughout the Department while still taking my “share” of cuts.

Actions:

  • I created a 5-person team to develop a solution to meet the security requirements and reduce expenditures toward reduction targets. I aimed to find other reductions to try to avoid furloughs.
  • I created a quantitative framework of prioritized staffing to meet security requirements and associated costs. I had my team develop alternatives with risk assessments versus cost. These scenarios demonstrated that the required 7 furlough days presented an unacceptable risk to the agency and its tenants.
  • My business case and risk assessment showed that a 3-day furlough could be sustained within acceptable risk parameters.
  • Simultaneously, I sped the deployment of an automated scheduling tool 4 months ahead of schedule to replace the decades-old, paper-based process so that staffing could be assessed in near real-time. I developed technological solutions that complied with departmental guidance for deploying new software, trained administrative officers, and provided technical support for all shifts of FTEs and contractors.

Results:

  • My 3-day furlough proposal persuaded agency leadership, who adopted it in place of the previous mandates. Politically, this caused less strife than justifying a complete furlough exemption.
  • The prioritized framework I created based on risk assessment has served as the baseline minimum security standard since it was deployed. All staffing changes since then have been assessed within this framework.
  • The lessons learned from the limited deployment of the automated scheduler significantly improved its full deployment later that year with operational lessons learned. The system is still in use by the agency and is being deployed to a wider set of users. Agency leadership views it as the most significant tool for managing staffing hours (which is the single largest agency expense) in the agency’s history.

Once you have an outline, you can “fill in the blanks” and craft your story.

Deciding Whether You’re Senior Executive Service (SES) Ready

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Many people think they are ready for the Senior Executive Service (SES) if they have spent a year as a GS-15. There is actually no time-in-grade requirement for the SES; instead, it’s about your executive leadership experience.

Executive leadership includes the ability to provide strategic leadership and commitment to public policy and administration at the highest levels. The Office of Personnel Management (OPM) has identified 5 executive core qualifications (ECQ). The ECQs were designed to assess executive experience–not technical expertise.

They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions–not whether they are the most superior candidate for a particular position.

That decision is made by the employing agency, not OPM. Successful performance in the SES requires capability in each ECQ. The ECQs are interdependent; successful executives demonstrate successful competence in each.

As defined by OPM, the five ECQs are:

1. Leading Change – This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. This ECQ requires the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People – This core qualification involves the ability to lead people toward meeting the organization’s vision, mission, and goals. This ECQ requires the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven – This core qualification involves the ability to meet organizational goals and customer expectations. This ECQ requires the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen – This core qualification requires the ability to manage human, financial, and information resources strategically.

5. Building Coalitions – This core qualification requires the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

In addition to the five ECQs, there are also 28 competencies embedded within the ECQs. The competencies are the personal and professional attributes that are critical to successful performance as a SES.

Before deciding whether you want to apply for the SES, you should do some careful self-assessment to decide:

  • Do you actually want to be a member of SES—do you have the time, energy, and commitment to lead people and programs—and have the “buck” stop with you?
  • Do you have the requisite experience (either inside or outside the government) and can you document it? If you have never held a supervisory position or never planned and executed a budget, it may be difficult to meet the Leading People and Business Acumen ECQs.
  • If you do not have the experience already, are you willing to do what it takes to get there? Perhaps apply for a SES Candidate Development Program (CDP) or take a lateral or accept a detail / rotational assignment to obtain the necessary experience?

Once you decide you’re ready to apply for the SES, you should start to work on your SES package. In most cases, your package will consistent of your SES resume and your ECQs. OPM recommends that candidates be ready to spend 40+ hours preparing their ECQs. My experience tells me that more time is needed, especially if you have never written ECQs before or thought about the specific examples you want to use.

A subsequent article will address preparing your ECQs. If you do not want to wait, more information about the ECQs and preparing your SES package can be found at: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf.

Creating a USAJOBS Profile

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All applicants applying for competitive service positions must do so through USAJOBS; you must have an account and a profile. Your profile must be accurate. This profile is what federal Human Resources (HR) professionals use to determine your eligibility. If your profile is incorrect, you may not receive the consideration for which you are eligible.

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What are Special Hiring Authorities?

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Here are a few special hiring authorities for non-veterans that may help you better compete for your target job:

• Direct Hire Authority: Some entire occupational series qualify for Direct Hire Authority (DHA). The Office of Personnel Management (OPM) provides both government-wide and agency-specific direct hiring authority for filling vacancies when there arises a critical hiring need or severe shortage of candidates. Direct hiring authority can be used to fill a variety of types of appointments: permanent, temporary, and limited and term appointments with “not-to-exceed” dates. A few position types eligible for DHA government-wide include: Information Technology Management Specialist (Information Security)—grades 9 and above (job series 2210); diagnostic radiologic technologist (job series 647); medical officer (job series 602); nurse (job series 610); pharmacist (job series 660); and federal acquisitions positions covered under Title 41.

• Digital Services Experts: In mid-2015, OPM authorized excepted service appointments at the GS-11 to GS-15 levels for candidates with expertise in “modern digital product design, software engineering, product management, creating and maintaining flexible infrastructure, and designing and implementing agile governance structures,” as stated by the then OPM Director. If your work falls into this category, you may be eligible for this specialized hiring authority. Twenty-five agencies and a number of programs may use this authority. As you engage in career networking, be sure to mention your eligibility for this appointment; not all HR personnel and hiring managers may know about this.

• CyberCorps®: Scholarship for Service (SFS) is a unique program designed to broaden and strengthen the cadre of federal information assurance professionals that protect the government’s critical information technology infrastructure. SFS scholarships typically fully fund full-time student costs such as tuition and education-related fees, as long as you attend a participating institution. Funded by National Science Foundation grants, students receive stipends of $22,500 for undergraduate work and $34,000 for graduate programs. Visit https://www.sfs.opm.gov/ for more information.

• Former AmeriCorps and Peace Corps Volunteers (PCV): Agencies may appoint former AmeriCorps and PCV non-competitively within 12 months of their separation from volunteer service. The 12-month period can be extended in certain circumstances such as military service, higher education, or other activities at the agency’s discretion.

• Schedule A for People with Disabilities. Qualified individuals with disabilities can be appointed to federal jobs non-competitively through a process known as Schedule A. In order to be eligible for Schedule A, you must meet the qualifications for your target (i.e., have the required competencies and relevant experience to perform the job) and provide “proof of a disability” documentation. “Proof of a disability” is a letter stating that you have an intellectual disability, severe physical disability, or psychiatric disability. This letter is obtained from your doctor, a licensed medical professional, a licensed vocational rehabilitation specialist, or any federal, state, or local agency that issues or provides disability benefits.

• Military spouse. This hiring authority is for: a military spouse who is relocating with their service-member spouse as a result of permanent change of station (PCS) orders; a spouse who is 100% disabled due to active duty service; or the spouse of a service member killed while on active duty. This appointment is authorized under Executive Order 13473. Military spouse appointments are non-competitive and may be made to competitive service (status) jobs. Because these are noncompetitive appointments, veterans’ preference is not considered for positions filled under this authority.

• Emergency Hiring Authority to support recovery from Hurricanes Harvey and Irma. Agencies have been authorized to make Excepted Service hiring appointments on a temporary basis for up to one year, to work on recovery and relief; these appointments can be extended in one-year increments.

The authorities above do not represent the full range of specialized hiring authorities, nor does it include the nuances of these eligibilities. Just being eligible for any of the above hiring authorities does not guarantee you a job. It does, however, provide you with some additional tools to use in your search. If applicable, ensure you include these eligibilities in your resume, mention them during networking, and include them when you complete your USAJOBS profile. Additional information special hiring authorities is located at www.opm.gov.

Helpful tips for using USAJOBS

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It is important to fully understand the distinctions for your federal jobs search. Here are some tips for using USAJOBS and understanding the system:

Job Searches in USAJOBS
When you save a search in USAJOBS, the system automatically seeks those jobs that match the keywords and other criteria in your search; this tool is helpful to further discover more jobs that fit your interests. USAJOBS email you daily, weekly, or monthly when there are new jobs that align with your desired criteria. Applicants can create and save up to 10 saved searches; however, after one year, a saved search will expire.

How to Save a Job Search and Sign Up for Email Notifications
1. Sign in to USAJOBS (only signed in users can save their search).
2. Search a keyword or location in the search box.
3. You can narrow results by using filters.
4. Click Save this search on the search results page located above the search results.
5. Give the search a name—this will help you manage your saved searches.
6. Choose how often to get notified (daily is recommended since some jobs can open and close within a week or less)
7. Click Save.

How to Manage Your USAJOBS Saved Searches
1. Sign into USAJOBS and go to Saved Searches.
2. to see more details of the search, click the +, and from here there are multiple options:
• Run saved search | Click View Results to run the saved search and see results.
• Renew a search | Click Renew to renew the search for an additional year after it expires.
• Edit your saved search | Click Edit search criteria to change keywords, location or filters. You may save you updated search.
• Edit your notification settings | Click Edit notifications settings to change notifications to daily, weekly, monthly, or to turn them off.
• Delete saved search | Saved searches can only be deleted from archived list. Go to archived saved searches and click the + and then click Delete located under the Unarchive Search button.
If a saved search is deleted, you will no longer receive emails for those search results.
• Archive saved search | Click Archive to move the saved search to the archived list.

Checking the Status of Applications
1. Sign in to USAJOBS.
2. Go to Applications located on the Home page; active applications display automatically.
3. Review list of applications (applications are listed by the date they were last updated). The application status is highlighted next to each job application.
4. Click the + to see more application details.

Meanings Each Status
Each status tells you at what stage application is within the application process—whether it’s been received, reviewed, selected, not-selected, etc.
• Advancing
Your application has been received and is being considered for employment.

• Received
The hiring agency has received your application.

• Reviewed
The hiring agency has reviewed the application but whether or not it meets the qualifications has not yet been determined.

• Referred
Application is among the best qualified and is referred to the next step in the selection process.

• Selected
The hiring agency has offered a position.

• Hired
Applicant has accepted the position.

• Paused
The job application has not been completed and requires further action.

• In Progress
The application is unfinished; it has been started, but not completed or submitted yet. If the job is still open, the application can be completed and submitted.

• Incomplete
The application is not complete; it may be missing required documents. If the job is still open, the application can be completed and submitted.

• Stopped
Application is no longer being considered for the job, or the agency canceled the job. Applications with this status will automatically archive three months after the last status update.

• Canceled
The job announcement has been withdrawn without anyone being hired. A job announcement can be canceled any time after the job is posted.

• Not Referred
Application is not among the best qualified and has not been referred to the next step in the selection processes.

• Not Selected
Applicant has not been selected for the position.

• Not Hired
Candidate was not offered the position or declined the offer.

• Unknown
The status of the job application cannot be determined.

Note: Unavailable status may appear because…
• The hiring agency may not have yet updated USAJOBS to show that your resume was received or that your application was complete.
• Applicant may not have completed the application process.
• Applicant may not have properly logged out of USAJOBS.
• The hiring agency’s system did not return the status of the application to USAJOBS.

September is International Update Your Resume Month!

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Because you never know when you’ll need to use your resume, September has been designated as International Update Your Resume Month as an annual reminder for job seekers (and those who may, at some point, be job seekers—which is all of us!) to review and update their resume, LinkedIn profile, and other career documents.

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