Job Search

8 Tips to Ace Your Phone Interview

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Phone interviews are more and more common; either as the first step, or the only step in the interview process. If you do not make a good impression on a phone interview, the chances are that you will never get an in-person interview. Here are 8 tips for handling your phone interview with finesse.

1. Prepare. You should prepare as much for a phone interview as an in-person one. This includes scheduling the interview (find out the time of call and clarify time zones; who is calling whom and on what number; how long the call should last; whether there are any specific requirements for the call; and who will be on it—get the name, title, and phone number). You should also analyze the job posting, identify key words, and match your achievements and experience to those key words, with specific achievements. You should also prepare for the questions you will ask the interviewers.

2. Practice. Practice answering questions out loud. Tape yourself if you can so you can see how you sound.

3. Use a landline, if available. Landlines are more reliable than cell phones; call quality is better too.

4. Remove distractions. Turn off your other phones, keep your fingers off your keyboard, put pets (and children) outside. Call from a private place—not from Starbucks or outdoors.

5. Dress for success. Even though others cannot see you, you’ll sound better if you’re dressed as you would be for an in-person interview.

6. Slow down and smile. When you are nervous it is easy to talk faster, which makes you more difficult to understand. So talk a bit slower than you normally would. And when you smile, your enthusiasm will come through.

7. Consider placing empty chair near you when you are interviewing. “Talk” to the empty chair as if there was a real person sitting there. You may also want to consider standing up while interviewing on the phone. Your voice will sound stronger when your erect, rather than slumping in a chair.

8. Don’t allow “hi” or a mumbled “hello” to be the first words out of your mouth. Expect the call, and be sure to give your name when you answer.

I know I could do the job…if only they’d give me a chance!

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I wish I had a dollar for every time a client made the above comment. While I have no doubt that the comment is true, we are currently in a buyer’s market—where hiring managers have lots of choices to make among candidates. While it is certainly possible for a hiring manager to pick someone based on their potential (especially for jobs above the entry level), in my view, it is unrealistic to expect hiring managers to do this. Let’s think about this for a moment…

Most job postings specify the criteria the hiring organization is looking for—whether through specialized experience and the occupational questionnaires in the federal government, or in a section in a private section posting that says something along the lines of, “The ideal candidate will have…” All applicants should carefully review the qualifications required. If the posting asks for 10 years of experience and you have 6, you are not likely well qualified. Or, if your experience is in a different area all together, while again, you may the basic qualifications (like a degree), you are not likely to have the specialized experience required.

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Validating Your Experience—Third Party Endorsements

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We have talked about the importance of documenting your experience on your resume and through your cover letter. In addition to documenting your experience through achievements and metrics, another way to demonstrate your expertise and effectiveness is through third party endorsements. There are several ways to approach this:

  • Consider featuring a quotation from a recent performance evaluation or award recommendation on your resume. On a USAJOBS resume, you could call it a Supervisory Endorsement and put it in the Additional Information Section of USAJOBS. Be sure to identify where the quote came from (e.g., Recent Performance Evaluation) and identify the source, either by name or title. Here’s an example:

“Branch Chief Smith is keenly versed on all laws, regulations and policies relevant to the program. He is working diligently to transform the operational paradigm from solely security to a frontline/investigative methodology…and to retool training…He is an expert on the science that distinguishes DHS’s program from all others, particularly in the area of guarding against cross contamination.” 2016 Performance Review.

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When applying for a federal job, think like a hiring manager

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Federal government hiring is based on hiring the best qualified, which makes it difficult to justify hiring people without all of the qualifications required and/or those whose experience is quite dated. For a successful job search, you need to be strategic about what you apply for. Do not waste your time applying for “everything;” instead, focus your efforts on those opportunities where you are a perfect (or nearly perfect) match for the stated criteria.

I wish I had a dollar for every time a client who complained: “If only they gave me a chance, I could prove I can do the job!” While I have no doubt that the comment is true, we are currently in a buyer’s market—where hiring managers have lots of choices to make among candidates. While it is certainly possible for a hiring manager to pick someone based on their potential (especially for jobs above the entry level), in my view, it is unrealistic to expect hiring managers to do this. Let’s think about this for a moment…

Most job postings specify the criteria the hiring organization is looking for—whether through specialized experience and the occupational questionnaires in the federal government, or in a section in a private section posting that says something along the lines of, “The ideal candidate will have…” All applicants should carefully review the qualifications required. If the posting asks for 10 years of experience and you have 6, you are not likely well qualified. Or, if your experience is in a different area all together, while again, you may the basic qualifications (like a degree), you are not likely to have the specialized experience required.

In most job sectors, organizations receive hundreds, if not thousands of applications. The first screen is of those who do not meet even most the basic qualifications (like the 10 years’ experience mentioned above). The next screen is for those who are a match for all of the criteria. While you may match half the criteria desired, from a hiring manager’s perspective, why should they pick YOU, when they can have someone who (at least on paper) is a 100% match? And from a fairness perspective, if they considered your application with only half the qualifications, they should also consider everyone else who has only half the qualifications…

A related question I receive is along the lines of, “I did exactly what they’re looking for 15 [or 20 or more] years ago, how come I’m not been called for an interview?” While in this circumstance you may have all of the qualifications, your experience is dated. And again, from a hiring manager’s perspective, would you want to talk to someone who is doing the job now, or someone who hasn’t done it in 15 or more years? Think like a hiring manager next time you apply for a federal job and increase your chances for an interview!

Conduct a Social Media Audit, Part 1

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Nancy Segal is now the weekly career columnist for FEDWeek. This article was originally posted in the FEDWeek Career Forum.

Your online social media profile can positively or negatively impact your job search. While social media is currently more important in private sector employment than federal, do not let the sloppy management of your social media affect your career! This audit will help you evaluate whether your online accounts are helping or hurting your chances of employment.

More than half of employers say they have rejected an applicant because of what they have found on the jobseeker’s social media profiles.

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Make New Years Resolutions for your Career that Stick

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Tis the season for resolutions.

While you have likely made your personal resolutions by now, the New Year is also the perfect time to make your career resolutions. Most resolutions fall by the wayside before the end of January—primarily because our resolutions were unrealistic, ill-defined, or taken over by “life.”

One way to make your resolutions stick is to write them down, break them into achievable steps, and track you progress.

Here are easy resolutions to make 2017 your best career year ever!

1. Track your achievements. Get into the habit of writing down your achievements monthly. Not only can these achievements be used for your resume, they can also be used to provide input to your annual performance evaluation. All of your achievements should answer the question “so what” and demonstrate how you added value to your organization.

2. Identify your career goal, and create a personal plan for getting there. Do you have a specific job you want to move to? Or, are you simply interested in moving from the job you now have? The more focused you are on where you want to go; the easier it will be for you to get there. Investigate opportunities within your organization, focusing on the skills required, the working conditions and the satisfaction you will receive. Sometimes the best move is a lateral one; not all development comes from moving upward.

3. Improve your qualifications. Assess the qualifications needed to meet your short- and long-term career goals. Do you need to refresh your skills? Upgrade your knowledge? Obtain a certification or degree? Improve your currency by reading articles and books in your field? Not only do you need to identify what you need, you need to be willing to commit the personal resources (both time and financial) to achieve the qualifications you desire.

4. Update your resume. You should always keep your resume updated—you never know when opportunity might come knocking. Your resume should be focused on the past 10 years or so, include metrics to give your work context and accomplishments to demonstrate you can achieve results. Remove outdated information and information that does not support your career goals.

5. Broaden your brand. All of us have a brand, whether we think so or not. You can broaden your brand by establishing a more active presence on LinkedIn, publishing a professional article or two, or speaking at a professional conference. All of these things provide wider exposure for you and your expertise.

6. Maintain a positive attitude. Change is ongoing and ever-present. Greet change with a positive attitude. If you visualize your success, you will be more likely to achieve it than if you don’t.

Make the above your career resolutions and follow through. If you do so, you’ll be setting yourself up for a great 2017!